Terms and conditions

These delivery terms are valid from 29.8.2019.

Online store

From Helsingin kahvipaahtimo online store you’ll find the best coffees for your home, work, and professional kitchens. Welcome to our shop!

The store sells products to adult individuals. In consumer online store prices include VAT. In B2B online store prices are shown net of VAT and are subject to current VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by moving them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Paying and payment methods

The payment service is Klarna Checkout, through which the payment options are invoice, installment payment, card payment and online banking payments.

By providing information at the checkout, you accept the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By clicking the “Buy” button, you accept the general terms and conditions of Helsingin Kahvipaahtimo.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

Delivery methods and costs

Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best, in which case the exact delivery cost is presented.

Delivery time

We send deliveries on weekdays. Sometimes coffee is not in stock at the time of ordering, in which case we will deliver all ordered coffee products at once on the next possible delivery date. Coffee usually reaches its best taste about a week after roasting. So we recommend that you let the coffee rest if it is fresher than a week. In some coffees this time is longer. For example, our Blend No2 reaches its peak within 2-3 weeks.

Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if there are out of stock in the shopping cart and we will also notify you of any delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return policy

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

The right of withdrawal does not apply to opened food packaging, such as coffee bags. An unopened coffee pack can be returned.

Unredeemed package

Non-redemption is not the same thing as refund or cancellation. For a package that has not been redeemed for which no separate cancellation notice has been made, we will charge the shipping cost for both the original delivery and the return.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.

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